unwind privacy policy
At unwind, we are BIG into boundaries, we subscribe to the view that every individual has the unfettered right to retreat from the business of the outside world into their own personal haven of solitude and calm, whatever shape that might take.
As part of that philosophy, we are committed to protecting and respecting your privacy. The below information outlines when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We try to avoid capricious flights of fancy, but do keep checking on this page in case we have had to make any changes. By using our website, you agree to be bound by this policy. If this all sounds a bit heavy, and not exactly night time reading, hold off until the morning instead, or drop us a line via email to deirdre@unwind.ie with your data or privacy related question to save you the hassle of reading the below.
Who are we…
Unwind is an Irish (dreamed, designed, developed, manufactured and packaged) brand. We produce snack bars designed for evening time. We are based smack bang in the middle of Ireland, you can get in touch with us in whatever way of the following suits you best;
Post: Canal House, Esker, Banagher, Co. Offaly, Ireland
Social Media: @unwindfoods
Email: deirdre@unwind.ie
How do we collect information from you?
We obtain information from you when use our website, for example, when you sign up to our newsletter, or make a purchase from our store, or engage with our website by asking questions.
What type of information is collected from you?
We collect as little information from you as possible, but typically it will include your name, your email address, IP address and information regarding what pages are accessed and when (and then we store them in dream jars similar to Roald Dahl’s Big Friendly Giant…not really, but it makes for a nice image). If you purchase a product from us on our online store, your card information is not held by us, it is collected by our third party processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
Use of ‘cookies’
Cookies…sound a lot more exciting (and delicious) than they actually are. Like many other websites, the unwind website uses these tasty sounding digital misnomers. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Still, if this is something you don’t feel that comfortable with, you can switch off cookies by setting your browser preferences.
Main cookies used on our site
Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports. We want to include more of the information that you like, and that is relevant to you, and we use google analytics to help us improve our website in this way. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited For more information on Google Analytic’s privacy policy visit HERE
How is your information used?
We may use your information to;
- Respond to a question or query you may have.
- Progress an order you have submitted, and send you information directly related to this.
- Seek your views or comments on the range of products we produce, and the content we post across our channels (this may include asking you to requesting your participation in a consumer research survey).
- Notify you of any brand related news, which may be of interest to you.
- Send you samples of our product (if you have expressed an interest in receiving).
- Deal with entries into a competition.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We told you we are BIG on boundaries, and while we consider ourselves laid back and pretty relaxed, this is an area where are strict and pretty rigid.
- We will not sell or rent your information to third parties
- We will not share your information with third parties for marketing purposes (we want to keep you all to ourselves)
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example we send out our newsletter via mailchimp). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
This is what it all boils down to, when it comes to your information and our website, you are in the driving seat. We don’t want to be the reason you are tossing and turning at night! You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communication from us about our range of products, or if you don’t want to receive any of our lovely sleepy, soothing, snoozey content, then please let us know. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can unsubscribe from our mailing list at any time, and if you have any questions regarding this matter, please email deirdre@unwind.ie
How you can access and update your information ?
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. Please request a copy by sending an email to deirdre@unwind.ie, or sending a letter to; Customer Care Department , Unwind Foods Ltd., Canal House, Esker , Banagher , Co. Offaly.
Right to Erasure
All visitors and users of the site have the right to have all records of their personal data erased. If this is your wish, please email deirdre@unwind.ie to process this action, and/or sending a letter to; Customer Care Department , Unwind Foods Ltd., Canal House, Esker , Banagher, Co. Offaly.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Profiling
Not as creepy as it sounds, but we may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in February 2021