terms & conditions

This website is the property of Unwind Foods Limited trading as Unwind, having its registered office at Carrick House, Banagher, Co. Offaly (“Unwind”). Registered company number 627009. All material on this website is copyright of Unwind and may not be reproduced without permission.

These are the terms and conditions (the “Terms”) which will apply to your purchase of goods (“Goods”) from our website at www.unwind.ie (the “Website”).  These Terms form the basis of a legally binding contract between Unwind and you. Please read the Terms carefully before accepting them and buying anything from the Website.  If you need to reach us about these Terms or any other matter, please email us on deirdre@unwind.ie

We reserve the right to change the Terms under which the Website and the Goods are provided. Any such change will be effective to all new orders once included in the text of these Terms and published on the website. You should check the Terms posted on this Website periodically to ensure that you are aware of and comply with the current version.

Information about the Website and the Goods

The Website and the information on it, has been produced with the best interests of customers in mind. We will try and make sure that all information on the Website is accurate and correct at all times. However, if we do make a mistake, we will do our best to resolve the issue as soon as reasonably possible. If it becomes clear that an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any error on the Website.

Separate notices and disclaimers apply to your use of the Website. By accepting these Terms you also agree to the notices and disclaimers that are set out elsewhere on the Website.

The information on the Website should be used for guideline purposes only and should not be considered as medical advice or used to self-diagnose. We recommend checking with your medical practitioner before embarking on any major lifestyle change or activity. The products on the Website are not intended for purchase to cure or treat or prevent any ailment or illness.  Care should always be taken regarding the diet and care of children, during pregnancy, or any ongoing disease or illness and we recommend you seek the advice of a qualified healthcare professional. Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements. It is important that you read and understand the label/packaging of any product you purchase from Unwind before consumption or use. The onus is on you to ensure you are satisfied to consume the purchased product.

Placing Orders Online

Buying Goods
Orders can be made online at times that are convenient to you. However please note that orders will only be processed during normal business hours Monday to Friday. Unwind reserves the right to refuse to sell or supply goods to any person or company for any reason.

You make an offer to purchase product(s) from Unwind (your “Order”) by completing the ordering process on the Website. Your Order only constitutes an offer to purchase goods and does not form a binding contract until accepted by Unwind. On receipt of your Order we will send an order acknowledgement to the email address you provided during the ordering process.

When payment for goods have been processed, and your Goods have been dispatched, we will send a completed order email. If a product is not available, the transaction will not be processed. You will not be charged for a product that is not available, but if there has been a mistake regarding our inventory management, resulting in you paying for your Goods, but the Goods are not in stock, we will refund your money, and send you an email to explain what happened. An order is accepted by Unwind only when payment in full has been processed, and received, and the Goods have been dispatched.

Payment and Pricing
All prices are displayed in Euros and include VAT at the applicable rate. Delivery charges within the Republic Of Ireland are included. If you are purchasing with a non-euro credit card the exchange rate shown on your statement is set by your card provider and not by Unwind.  Unwind reserves the right to change prices without prior notice and to withdraw from sale any products advertised online at any stage without prior notification.

Credit Card Security
All transactions are processed by Stripe, more information can be found on www.stripe.com. All transactions are highly encrypted and your card details are never passed on to Unwind or any other party.

Account
If you elect to register an account with Unwind, you are responsible for ensuring that your login, password and all other details in relation to your account are correct and remain confidential at all times.

Shipping Information
We currently ship for free to any destination in the Republic of Ireland. We will dispatch your order within 5-7 working days of receipt of your order, once the item is in stock. Deliveries within Ireland are mostly delivered next-day after dispatch.

In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to persist with your order, we will cancel the order and issue a full refund. Feel free to query your order at any stage at deirdre@unwind.ie.

Cancelling Orders & Returns

Cancelling your Order
Unwind reserves the right to refuse to accept returns unless the Goods were damaged during delivery, or spoiled in any way (which is unlikely, but can happen with perishable food items). To return an order, please notify us in writing within 48 hours of receiving your Goods. The notification should state your order number and reason for cancellation. We may require you to return the Goods to us for further investigation. Postage costs will be refunded in full in the case of incorrect or damaged orders but not where you have elected to return goods for any other reason. Nothing under these terms and conditions affect your statutory rights. We recommend the use of a recorded delivery service. You can no longer return the Goods once you have opened the product wrappers. However your statutory rights regarding quality will remain unaffected. Unwind will refund the purchase price to the payment card used at the time of purchase once the Goods are returned.

Cancellation by Us
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered; if we do not deliver to your area; or if one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

General

Unwind will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control including but not limited to strikes, lockouts, failure of third parties systems or networks acts of God, fire, earthquake, storm, flood or other natural disaster civil unrest, acts of terrorism deliberate sabotage of or malicious damage to equipment or data or damage to or destruction of premises.
Unwind warrants that the goods supplied are of satisfactory quality reasonably fit for all the purposes for which these goods are normally supplied.

Unwind does not accept liability for any loss (direct, indirect or consequential) which may arise as a result of the use or the purchase of goods from this website or from reliance on information contained on this website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence. This does not include or limit in any way our liability for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

You agree and we agree to submit to the exclusive jurisdiction of the Irish Courts for the determination of any disputes.